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Release Notes for CloudBacko Pro

v3.5.0.1 (3-Sep-2018)

Known Issues

  • Due to bug in v2.1.0.0/v2.2.2.0, update from v2.1.0.0/v2.2.2.0 to v3.1.0.1 via Software Update is not supported. Users are required to download installer to upgrade to v3.5.0.1.
  • CloudBacko Pro is not able to backup SQL database with special character for MS SQL Backup Set in ODBC mode.
  • For performing RunDirect Restore on Hyper-V Standalone Server, users are required to manually install the RunDirect driver first. This does not apply to Hyper-V Server bundled with Windows.
  • Due to the limitation of Windows OneDrive free account, backup and restore to Windows OneDrive may take longer time
  • Unable to perform software update on Mac OS X

Enhancements and bug fixes

Application specific backup

  • Enhancement - Support MSSQL Server 2017 backup on Windows (ref: T-19433)
  • Enhancement - Support using TLS 1.2 to perform MSSQL Backup (ref: T-21770)
  • Enhancement - Support MySQL 5.7 and 8 (ref: T-16866, T-21218)
  • Enhancement - Support VMware Fusion 10 Pro / Fusion 10 (ref: 21475)
  • Enhancement - Improved Office 365 Exchange Online listing and backup performance (ref: T-21317)
  • Enhancement - Better handling for supporting MySQL v5.7.6 with show_compatibility_56 option (ref: T-19743)
  • Bug fix - Office365 backup stuck for over 19 hours (ref: T-20195)
  • Bug fix - Fail to run Office 365 backup with error “Failed to list: [CachedCloudService.list] Failed to list from cache” (ref: T-20595)
  • Bug fix - Hit backup error “Failed to list: [CachedCloudService.list] Failed to list from ..” when backup Office 365 mailboxes with 10000 subfolders inside (ref: T-21128)
  • Bug fix - Fail to run System Backup with using NAS as temporay storage (ref: T-21736)
  • Bug fix - Domino Restore “Selected data only can restore as raw files. Reason=Backed up files are not enough for original and alternate restoration” error (ref: T-20301)
  • Bug fix - VMware Backup encounters “List VM Files. Error=File….. does not exist\”“(ref: T-20525)
  • Bug fix - MS SQL backup gets incorrect warn Invalid device name. The length of the device name provided exceeds supported limit (maximum length is:259) (ref: T-20670)
  • Bug fix - Login attempts with Incorrect Password for Office 365 account connection would block subsequence login attempts with correct credentials (ref: T-21004)
  • Bug fix - vCenter backup error “Reason = “List VM Files. Error=File “xxx.vmx” does not exist” (ref: T-20635)
  • Bug fix - Fail to start a VM (VM with Paused State and Snapshot Deleted) after restore Hyper-V 2016 Backup Set from CBS Destination (ref: T-21204)
  • Bug fix - Fail to run VMware backup with error ”[erro] Skip backing up Virtual Machine” (ref: T-20642)
  • Bug fix - Empty error message displayed when selecting the MSSQL database as backup source (ref: T-21445)
  • Bug fix - Skip backup / restore pass-through disks of VM with pass-through disk attached for Hyper-V backup (ref: T-21470)
  • Bug fix - VMware settings restore with error “Failed to restore “xxx”. Reason = “Item is not creatable” (ref: T-21743)
  • Bug fix - Hyper-V 2012 R2 backup encountered “Attempting to perform the InitializeDefaultDrives o peration on the 'FileSystem' provider failed.” error (ref: T-21551)
  • Bug fix - Create Hyper-V 2016 (Failover Cluster) backupset get error “Temporary directory must set to remote share or cluster shared volume” (ref: T-20462)
  • Bug fix - VMware settings restore with error “Failed to restore “xxx”. Reason = “Item is not creatable” (ref: T-21473)
  • Bug fix - VMware workstation backup got Skip backing up Virtual Machine xxx., Reason = “Shared VM is not supported to backup on current host” after upgrade (ref: T-21594)
  • Bug fix - MS Exchange Mail Level Backup encounters ”[CloudFileSystem.delete] bf cannot be null” (ref: T-21163)
  • Bug fix - MSSQL backup encounter “Unexpected hash name conversion failure” error message (ref: T-21212)
  • Bug fix - Fail to restore the specific file from MS SQL Server Backup set (ref: T-21334)
  • Bug fix - CBP crashes when running Exchange 2016 Database backupset (ref: T-21358)
  • Bug fix - VM backup encounter “Backup Failed. Virtual Machine = “Alberta Datacenter/Discovered virtual machine/xyz”” (ref: T-21504)
  • Bug fix - The Hyper-V 2012 R2 VM backup is keep showing the message “Failed to upload file” (ref: T-20917)
  • Bug fix - CBK cannot handle '\' and '/' characters in Cloud Files Backup of Google Drive (ref: T-21656)
  • Bug fix - Fail to CREATE/RESTORE 2016 Hyper-V Cluster Backup Set if a .vhds file is attached to VM in Hyper-V manager but DELETED/RENAMED (ref: T-17034)
  • Bug fix - “Unable to generate delta using CBT…” is logged when using a Restored VM as backup source in 2016 Hyper-V Cluster Backup Set (ref: T-17035)
  • Bug fix - Fail to restore VM with .vhds to ALTERNATE Location from the 2nd Destination in the destination list in 2016 Hyper-V Cluster Bkset (ref: T-17108)
  • Bug fix - Exchange server 2010 local backup is skipped with “Historical Backup Job” message (ref: T-19013)
  • Bug fix - Error ““Failed to import a virtual machine from a file…” is hit when restore a Centos/Windows VM with snapshot deleted in Hyper-V 2016 bkset (ref: T-20079)
  • Bug fix - Remove non-supported “RunDirect” checkbox on decrypt wizard (ref: T-21195)
  • Bug fix - VMWare backup fails with ”[FolderConfig.preSerialize] Fail to get alarms. Error=null“ after upgrade (ref: T-21261)
  • Bug fix - Fail to run Mysql backup if the password of Mysql server included specific symbol (ref: T-21367)
  • Bug fix - MSSQL Log backup gets “The reference database is mismatched with backup database, backup will run in full backup type” after Full backup runs (ref: T-21633)
  • Bug fix - Not able to change the MS SQL server name via CBK application (MS SQL Server backup) (ref: T-21670)
  • Bug fix - MSSQL DB Backup fails with “Some files of Virtual Machine ”” does not exist“ (ref: T-21716)
  • Bug fix - Exchange DB backup gets Error=“ temp_folder\Local@xxxxxxxx\components.xml (ref: T-21740)
  • Bug fix - Exchange DAG backup error ”…Reason = ”[co] [DeltaFileGenerator.getFullPairs] invalid block type“ and keeps getting expect log sequence error (ref: T-21765)
  • Bug fix - MSSQL backup Failed to flush buffer for … Error='[] Exceeded timeout of 300 seconds for _delta.tmp (ref: T-21880)
  • Bug fix - Exchange Server Backup cannot be completed to run with error related to “Expect log sequence” (ref: T-21406)
  • Bug fix - Exchange 2013 mail-level backup fails with Cannot list ”@PR_IPM_SUBTREE_ENTRYID\xxx\yyy“ errors (ref: T-21532)
  • Bug fix - Unable to list Google Cloud Storage source files under folder name with space when create cloud file backup set (ref: T-20729)
  • Bug fix - Cloud File backup is not able to list FTP files and directories (ref: T-21034)
  • Bug fix - Public folder content not visible in Office365 backupset (ref: T-21107)

Backup Destination

  • Enhancement - Support Azure Germany cloud storage (ref: T-20368)
  • Enhancement - Support Azure Government cloud storage (ref: T-18694)
  • Enhancement - Support new Aliyun Bucket Regions - China North 5 (Huhehaote), Asia Pacific SE 5 (Jakarta), Asia Pacific SOU 1 (Mumbai) (ref: T-19746, T-21047)
  • Enhancement - Support new Amazon S3 Regions - EU (Paris) (ref: T-19913)
  • Bug fix - CBK fails to backup to Azure through Proxy (ref: T-20877)


  • Bug fix - [KB] Exchange 2010 mail-level backup missed after upgrade (ref: T-20555)
  • Bug fix - Overwrite “CBTFilter.sys” file prompt appears during autoupdate (ref: T-21579)

File backup

  • Enhancement - Add [Rebuild index] option in Data Integrity Check page of GUI (ref: T-20919)
  • Enhancement - Better handling for disconnected network share, skip backup when the iSCSI drive is Offline (ref: T-21411)
  • Enhancement - Use “No Compression” for non-compressible file (ref: T-3829)
  • Bug fix - Fail to run backup with error “Failed to upload cached index” (ref: T-21006)
  • Bug fix - Cannot backup files on network drive with folder named ”#…“ in its upper directory (ref: T-21309)
  • Bug fix - Could not reorder the backup destinations in both Concurrent Backup mode and Sequential Backup mode (ref” T-21562)
  • Bug fix - Cloudbacko crashes during file backup Windows pop-up APPCRASH on bJW.exe (ref: T-21693)
  • Bug fix - Retention clearance job encounters error “[PolicyExecutor.removeJobsByTime]BackupSet= “SCPA Server F - files (1463070045099)”, Cause= “null”” (ref: T-20946)
  • Bug fix - File backupset Continuous Backup could not detect and backup changes of data on network path (ref: T-21786)

General / Miscellaneous

  • Enhancement - Run Data Integrity Check run automatically before each backup job (ref: T-21500)
  • Enhancement - Support CA DigiCert Global Root G2 cert (ref: T-21632)
  • Bug fix - Fail to backup data from NAS after Windows 10 patch 1803 update (ref: T-21590)
  • Bug fix - Delete backup file encounters “Failed to delete…because it is not empty” (ref: T-21009)
  • Bug fix - Linux OBM encounter “Can't connect to X11 window server using ':0.0' as the value of the DISPLAY variable.” error message (ref: T-21346)
  • Bug fix - Add checking data validation (is restorable) during data integrity check (ref: T-21312)

License / Billing module

  • N/A - No updates have been made in this category

Operating Systems

  • Enhancement - Support of Mac OS X 10.13 High Sierra (ref: T-19293)
  • Enhancement - Support of FreeBSD 10.4, 11.1 and 11.2 (ref: T-18779, T-21737)
  • Enhancement - Support of Ubuntu 18.04 (ref: T-21365)


  • N/A - No updates have been made in this category

Reporting / Email report

  • N/A - No updates have been made in this category

Restore / Decrypt

  • Enhancement - Add checking to avoid App crash during restore Faulting module name: ntdll.dll (ref: T-19664)
  • Enhancement - Add checking to the permission of the temporary directory for restoration (ref: T-21095)
  • Bug fix - Oracle restore fails with “OPW-00029: Password complexity failed for SYS user : Password must contain at least 1 special character.” (ref: T-21297)
  • Bug fix - Failed to restore “Virtual Machine” with error “Fail to create virtual disk. Error=A specified parameter was not correct: ” (ref: T-21384)
  • Bug fix - Backup and DIC failed due to unexpected files exist in usage folder (ref: T-20866)
  • Bug fix - VMware restore failed with “Deserialization failed” error (ref: T-20955)
  • Bug fix - Cannot restore some files with decryption key incorrect message (ref: T-20872)
  • Bug fix - Fail to restore the VMware backup via feature “Granular Restore” (ref: T-20942)
  • Bug fix - MSSQL restore fails with “Backup file is corrupt” (ref: T-21547)
  • Bug fix - Restore prompt and ask to enter the encryption key even after the correct key being inputted (ref: T-21041)
  • Bug fix - VM restore having “[RestoreRunDirectVmUtils.publishVm] vmx file not found” error message (ref: T-21413)
  • Bug fix - Failed to restore VM backup with error “Failed to obtain inputstream” (ref: T-21477)
  • Bug fix - Merging Delta process stuck when using CBP to restore Exchange Server DB as Raw File (ref: T-21241)
  • Bug fix - Hyper-V RunDirect Restore and Raw File Restore Failure with “Could not find Ethernet switch” error (ref: T-21468)
  • Bug fix - Granular restore cannot be performed with fail to mount VFS drive error (ref: T-21621)
  • Bug fix - Brick level restore failed with items not being restored to the correct folder (ref: T-21832)
  • Bug fix - Unable to restore Cloud File Backup to alternative SFTP location with “socket is not established” error (ref: T-21620)

Software Update

  • N/A - No updates have been made in this category

System maintenance

  • Bug fix - Retention policy job will fail with error if usage log is corrupted causing the backup status to be “backup completed with errors” (ref: T-20331)

User experiences

  • N/A - No updates have been made in this category
public/edition/cloudbacko_pro/release_note/v3501.txt · Last modified: 2019/09/25 17:43 by ronnie.chan