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Release Notes for CloudBacko Pro

v3.3.2.1 (12-Apr-2018)

Known Issues

  • Due to bug in v2.1.0.0/v2.2.2.0, update from v2.1.0.0/v2.2.2.0 to v3.1.0.1 via Software Update is not supported. Users are required to download installer to upgrade to v3.3.2.1.
  • CloudBacko Pro is not able to backup SQL database with special character for MS SQL Backup Set in ODBC mode.
  • For performing RunDirect Restore on Hyper-V Standalone Server, users are required to manually install the RunDirect driver first. This does not apply to Hyper-V Server bundled with Windows.
  • Due to the limitation of Windows OneDrive free account, backup and restore to Windows OneDrive may take longer time
  • Unable to perform software update on Mac OS X

Enhancements and bug fixes

Application specific backup

  • Enhancement - Remove desupported VMware version from the new backup set wizard (ref: T-19859)
  • Enhancement -MSSQL backup log statement “Skip backing up xxx (Database is offline)” should be shown in warning type (ref: T-20602)
  • Bug fix - Cloud File Backup to Google Drive get “[GDriveManager.getInputStream] Target is not a file, sParent=” error (ref: T-17938)
  • Bug fix - Better error message for issue(s) encountered when restoring Hyper-V VM to alternate host (ref: T- * 19446)
  • Bug fix - Cloud file backup with OnedriveForBusiness files is failed with “429 TOO MANY REQUESTS” (ref: T-19747)
  • Bug fix - Lotus Database backup set with error “The file name, directory name, or volume label syntax are not correct.” (ref: T-19573)
  • Bug fix - Unable to perform Hyper-V 2012R2 Granular restore with “Fail to install “Virtual File System Driver” error (ref: T-19501)
  • Bug fix - MSSQL Log backup runs with “The reference database is mismatched with backup database, backup will run in full backup type” (ref: T-19581)
  • Bug fix - MSSQL backup shows “Instance is offline” warning even if the database is actually online in MSSQL management studio (ref: T-19599)
  • Bug fix - Hyper-V 2012R2 with Run Direct fails to start VM after restoring on another Hyper-V 2012R2 (ref: T-19601)
  • Bug fix - Backup fails with reason = [ObsManager.mkdirs] Failed to mkdirs…Connection pool shut down” (ref: T-19660)
  • Bug fix - Hyper-V 2008R2 backup error “Cannot start shadow copy, reason =Failed to get VM State. Error = Invalid namespace” (ref: T-19727)
  • Bug fix - BSOD when running HyperV backup with Bit Defender AV (ref: T-19776)
  • Bug fix - Exchange 2016 mail-level backup gets warning message: Backup source “Microsoft Exchange/Public Folders” does not exist ! (ref: T-20211)
  • Bug fix - MSSQL Backup getting “OK ( no files backed up )”) after migrated from v6 to v7 (Without Data Migration enabled) (ref: T-19993)
  • Bug fix - “Cannot start shadow copy, …Failed to get VM State. Error = The virtual machine…could not be found” is shown in Hyper-V 2008R2 Cluster backup (ref: T-20114)
  • Bug fix - Failed to backup System Databases with MSSQL VSS mode backup set (ref: T-19614)
  • Bug fix - Office365 backup “[Bptree.KeyRangeIterator.hasNext] Error=[ExchangeStandardFolder.getOrdinal] Invalid ID: 14tknLeaf=[TreeKeyNode.toString]” error (ref: SVG-782-79107, T-20345)
  • Bug fix - Fail to run Cloud File Backup with error “Error=[d] DropboxManager.newFolderIterator”: unexpected HTTP status code: 500 or 502 (ref: T-19076)
  • Bug fix - Cannot create cloud file backup (FTP) backup-set with Sharefile FTP backup (ref: T-20495)
  • Bug fix - Hyper-V 2016 schedule backup error “Failed to take VM recovery checkpoint. Error = Object reference not set to an instance of an object” (ref: T-19683)
  • Bug fix - Hyper-V cluster 2012 backup “Unable to generate delta using CBT”The number of CBT log files do not match the number of virtual machine's…“ (ref: T-19826)
  • Bug fix - Exchange 2010 server backup with error “Cannot start shadow copy, reason =null” (ref: T-19897)
  • Bug fix - MS SQL Log backup gets ”[Microsoft][ODBC SQL Server Driver][DBMSLPCN]SQL Server does not exist or access denied.“ error after upgrade (ref: T-20008)
  • Bug fix - MS SQL Restore incorrectly due to wrong delta files merging (ref: T-20027)
  • Bug fix - Hyper-V 2012 backup with “Failed to generate delta file by using CBT. Reason = Log sequence incorrect…” and reupload full again (ref: T-20191)
  • Bug fix - MySQL backup gets mysqldump: [Warning] Using a password on the command line interface can be insecure error (ref: T-20217)
  • Bug fix - MSSQL VSS backup always run with “The reference database is mismatched with backup database, backup will run in full backup type” (ref: T-20479)
  • Bug fix - VMware ESXi Restore ”[] Path=xxx.vmdk Throwable= [F] [SFtpManager.getOutputStream.$1.close()] Failed to close 'xxx.vmdk' ERROR (ref: T-18698)
  • Bug fix - Hyper-V 2012 backup with Failed to generate delta file by using CBT. Reason = Offset to change: xxx is over the disk size yyy (ref: T-20448)
  • Bug fix - Hyper-V 2016 backup is stuck at downloading file list (ref: T-20619)
  • Bug fix - Create Hyper-V 2016 (Failover Cluster) backupset get error “Temporary directory must set to remote share or cluster shared volume” (ref: T-20462)
  • Bug fix - Hyper-V Restore error Delta file is corrupt ([DeltaFileMerger.process] Error=[DeltaUnit.readUnit][IOException] (ref: T-20236)
  • Bug fix - CBK v3.3.0.1 Exchange 2016 mailbox backup (150 mailboxes) consumes too much Java Heap 40GB to complete (ref: T-19889)

Backup Destination

  • Enhancement - Force to run a simple DIC before backup if the destination is AmazonS3 + GCS and the backup data is backed up by CBK v3.3.0.1 (ref: T-19505)
  • Bug fix - Cannot backup to local NAS (ref: T-19698)
  • Bug fix - Error “[d] Failed to access destination “OneDrive_droguerie” is shown when backing up to OneDrive for Business (ref: T-20359)
  • Bug fix - Fails to access predefined OpenStack destination after renewing the token (ref: T-20455)


  • Enhancement - Include the COMODO cert in the keystore in CBK (ref: T-20200)
  • Bug fix - CBP installation prompts FSRedirector.sys filter driver blocked on Windows Server 2016 (Shows Unsigned) (ref: T-19585)
  • Bug fix - Move mail count are not displayed in backup log for Office 365 Online backup set (ref: T-20087)
  • Bug fix - Cannot restart the CloudBacko Services with error 1067 (ref: T-20233)
  • Bug fix - Granular Restore failed with “Fail to Install Virtual File System Driver” and “Fail to install VMDK Mounter Driver” errors (ref: T-20583)

File backup

  • Bug fix - Schedule backup “Failed to get FileAttribute: 1492465432158 from cache” error message in scheduler debug log (ref: T-19788)
  • Bug fix - Backup gets ”[BlockDB.init][BlockFileCorruptedExpt] Error initializing bptree“ error (ref: T-19018)
  • Bug fix - cbpsx64.exe consumes high CPU without running backup (ref: T-18917)
  • Bug fix - ”[warn] …Path “xxx\My Documents” does not exist!“ is shown after upgrade (ref: T-19619)
  • Bug fix - [Shadow Copy] The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. (ref: T-20077)
  • Bug fix - File backup encounters “Failed to delete …because it is not empty. One of the existing files is….” error even with hotfix applied (ref: T-18957)
  • Bug fix - File backup error “The service cannot be started, either because it is disabled or because it has no enabled devices associated with it” (ref: T-20329)

General / Miscellaneous

  • Bug fix - Cannot Start CBP services > Error 1067: The process terminated unexpectedly (ref: T-19114)
  • Bug fix - Exchange 2010 mail level restore fails with “Unexpected IOException, error=[ObsManager.getInputStream] Target is not a file…” (ref: T-19605)
  • Bug fix - Fail to start the CBP GUI on Windows 10 version 1703 with GodMode enabled (ref: T-20490)

License / Billing module

  • N/A - No updates have been made in this category

Operating Systems

  • N/A - No updates have been made in this category


  • N/A - No updates have been made in this category

Reporting / Email report

  • N/A - No updates have been made in this category

Restore / Decrypt

  • Bug fix - Unable to restore backup files (ref: T-19140)
  • Bug fix - VMware restore job cannot be stopped properly when some files failed to upload when restore non-VDDK VM to ESXi server (ref: T-19980)
  • Bug fix - Restore of MSSQL encounters “Parameter is incorrect” issue (ref: T-19802)
  • Bug fix - File backup not does not run post-command when it is stopped by scheduler (ref: T-20524)
  • Bug fix - VMware RunDirect takes long time to move data to a temp backup location (ref: T-19775)

Software Update

  • N/A - No updates have been made in this category

System maintenance

  • N/A - No updates have been made in this category

User experiences

  • N/A - No updates have been made in this category
public/edition/cloudbacko_pro/release_note/v3321.txt · Last modified: 2019/09/25 17:43 by ronnie.chan