Upgrade

• how_to_upgrade_to_cloudbacko_pro_backup_software_version_4

License

• Where to find full license key
• How to apply license key to new installation
• How to apply license key to expired trial software
• "Server is down for maintenance..." after "Check update"

General

• Where to find CloudBacko Pro's log for troubleshooting
• How to increase Java Heap Size
• How to uninstall CloudBacko from Mac OS X
• What is the difference between a Windows System State and Windows System Backup
• Exclusion of CloudBacko in your Antivirus software
• Backup failed with error "java.lang.OutOfMemoryError: Java heap space"
• Factors affecting backup performance
• Why is the transfer rate of my backup job so inconsistent
• ISSUE:Cannot start the CloudBacko on Windows 10 after the installation
• Scheduled backup not running!

Microsoft Exchange

• Cannot view Exchange Database backup source "No writer found on this computer"
• How to stop a frozen CloudBacko process on Mac OSX
• I installed CloudBacko on another machine, but get this error "Failed to initialize RemoteBDB.Cloud." when I try restoring files backed up from my original machine
• ISSUE: [VSSDatabaseExpt] VSS_E_UNEXPECTED_PROVIDER_ERROR (MS Exchange database backup)

Microsoft Office 365

• Supported Office 365 Services and Items for CloudBacko Pro Office 365 Backup
• Office 365 Exchange Online mailboxes restore behavior
• ISSUE: Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403"

Microsoft SQL

• ISSUE: VSS_E_FLUSH_WRITES_TIMEOUT (MS SQL database backup in VSS mode)
• ISSUE: [Microsoft][ODBC SQL Server Driver][Shared Memory] SSL Security error (MS SQL backup)

MySQL

• ISSUE: Cannot view all MySQL databases in the "Backup Source" screen

Windows System

• How to restore a Windows System Image to another computer

VMware

• ISSUE: Fail to connect VM disk by VDDK library. Error=Unknown (VMware VDDK backup)
• ISSUE: Delta disk format of virtual disks is not supported by datastore (VMware ESXi restore)
• ISSUE: Skipped backing up powered on virtual machine (VMware vCenter / ESXi 7 non-VDDK backup)

Destinations

• ISSUE: Failed to get OAuth2Tokens after retrieved from OneDrive

Open File Backup (Volume Shadow Copy)

• Troubleshoot the problems for Open File Backup (Volume Shadow Copy)