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public:faq:cannot_start_cloudbacko_on_windows_10

ISSUE: Cannot start CloudBacko on Windows 10 after the installation

Question:
After a successful installation of CloudBacko backup software on a Windows 10 computer, the user interface cannot be started (e.g. no response after double-clicking on the system tray icon or the desktop icon).

Upon further investigation, when attempting to start CloudBacko via the RunCB.bat batch file in the installation bin folder via command prompt, the following error messages are displayed:

...
    Error adding ..\bin\asm-3.1.jar to system classloader
    Error adding ..\bin\bcmail-jdk15on-1.51.jar to system classloader
    Error adding ..\bin\bcpkix-jdk15on-1.51.jar to system classloader
    Error adding ..\bin\bcprov-jdk15on-151.jar to system classloader
    Error adding ..\bin\commons-codec-1.6.jar to system classloader
    Error adding ..\bin\commons-io-2.5.jar to system classloader
    Error adding ..\bin\commons-logging-1.1.3.jar to system classloader
    Error adding ..\bin\commons-net-3.3.jar to system classloader
    Error adding ..\bin\dom4j-1.6.1.jar to system classloader
    Error adding ..\bin\dropbox-core-sdk-1.7.5.jar to system classloader
    Error adding ..\bin\dropbox-core-sdk-3.0.3.1.jar to system classloader
    Error adding ..\bin\dropbox-core-sdk-3.0.3.jar to system classloader
...

Cause
This is a known issue within the CloudBacko v3.7 on Windows 10.

Resolution
To resolve the issue, refer to the following steps:

  1. Browse to the CloudBacko installation folder (e.g. C:\Program Files\CloudBacko Pro).
  2. Confirm under the %Install_Home%/jvm/bin folder, if there is a folder name server.
  3. Rename the folder name from server to client.
  4. Start the client application again afterward to confirm if the problem is resolved.
public/faq/cannot_start_cloudbacko_on_windows_10.txt · Last modified: 2019/09/26 14:34 by ronnie.chan