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public:edition:cloudbacko_pro:fail_to_connect_vm_disk_by_vddk_library
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ISSUE: Fail to connect VM disk by VDDK library. Error=Unknown (VMware VDDK backup)
Reviewed: 28/08/2020
Product Version:
CloudBacko Pro : v4.1 or above
OS: Windows
Problem Description
When performing a VMware guest VM backup in VDDK mode on VMware vCenter / ESXi version 5.0.x, 5.1.x, or 5.5.x, the following error message is received in the backup report:
| No. | Type | Timestamp | Log |
|---|---|---|---|
| * | info | … | … |
| * | erro | YYYY/MM/DD hh:mm:ss | Fail to connect VM disk by VDDK library “ error: “VDDK Mode Error Virtual Machine = “VM/Hard disk” Reason = “Fail to connect VM disk by VDDK library”. Error=Unknown |
| * | … | … | … |
Cause
This issue occurs because the VMware VDDK 7 API used in CloudBacko Pro v4.1 or above, are not supported by VMware vCenter / ESXi version 5.0.x, v5.1.x, and v5.5.x for backup in VDDK mode.
Resolution
To workaround this issue, replace the current VDDK 7 API with the VDDK 6 API files, Click Here to download the VDDK v6 API files. Refer to the following steps to replace the files:
- Stop the CloudBacko Pro service.
- Stop the CloudBacko Pro NFS service.
- In Windows Explorer, make a copy of the current folder %CBP_Install_home%\bin\x64.
- Open the folder %CBP_Install_home\bin\x64.
- Delete the following .dll files (13 files in total):
- diskLibPlugin.dll
- libexpat.dll
- lookup-types.dll
- msvcp120.dll
- msvcr120.dll
- pcre.dll
- sqlite3.dll
- ssoclient.dll
- vddkVimAccess.dll
- vim-types.dll
- vmacore.dll
- vmomi.dll
- zlib1.dll
- Unzip the downloaded vddk.zip file and copy its contents to the %CBP_Install_home%\bin\x64 folder.
- Restart the CloudBacko Pro service.
- Restart the CloudBacko Pro NFS service.
After replacing the VDDK 7 API files with the VDDK 6 API files, CloudBacko Pro v4.1 or above can no longer support backup of VMware vCenter / ESXi v7 backup sets. Please replace the files at your own discretion.
Here is the list of VDDK 6 API files (17 files in total):
- glib-2.0.dll
- gobject-2.0.dll
- gthread-2.0.dll
- gvmomi.dll
- iconv.dll
- intl.dll
- libcurl.dll
- libeay32.dll
- liblber.dll
- libldap.dll
- libldap_r.dll
- libxml2.dll
- ssleay32.dll
- VddkJNI.dll
- vixDiskLib.dll
- vixDiskLibVim.dll
- vixMntapi.dll
public/edition/cloudbacko_pro/fail_to_connect_vm_disk_by_vddk_library.txt · Last modified: 2021/04/16 17:18 by ronnie.chan
