public:faq:cannot_start_cloudbacko_on_windows_10
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public:faq:cannot_start_cloudbacko_on_windows_10 [2019/09/26 14:26] ronnie.chan |
public:faq:cannot_start_cloudbacko_on_windows_10 [2019/09/26 14:34] (current) ronnie.chan |
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| - | ====== Cannot start CloudBacko on Windows 10 after the installation ====== | + | ====== ISSUE: Cannot start CloudBacko on Windows 10 after the installation ====== |
| **Question:** \\ | **Question:** \\ | ||
| Line 6: | Line 6: | ||
| Upon further investigation, when attempting to start CloudBacko via the RunCB.bat batch file in the installation bin folder via command prompt, the following error messages are displayed: | Upon further investigation, when attempting to start CloudBacko via the RunCB.bat batch file in the installation bin folder via command prompt, the following error messages are displayed: | ||
| - | <code> | ||
| ... | ... | ||
| Error adding ..\bin\asm-3.1.jar to system classloader | Error adding ..\bin\asm-3.1.jar to system classloader | ||
| Line 21: | Line 20: | ||
| Error adding ..\bin\dropbox-core-sdk-3.0.3.jar to system classloader | Error adding ..\bin\dropbox-core-sdk-3.0.3.jar to system classloader | ||
| ... | ... | ||
| - | <code> | ||
| **Cause** \\ | **Cause** \\ | ||
| - | This is a known issue with the AhsayOBM / ACB version 7.17.0.50 or above on Windows 10. | + | This is a known issue within the CloudBacko v3.7 on Windows 10. |
| **Resolution** \\ | **Resolution** \\ | ||
| To resolve the issue, refer to the following steps: | To resolve the issue, refer to the following steps: | ||
| - | - Browse to the AhsayOBM / ACB installation folder (e.g. C:\Program Files\AhsayOBM). | + | - Browse to the CloudBacko installation folder (e.g. C:\Program Files\CloudBacko Pro). |
| - Confirm under the %Install_Home%/jvm/bin folder, if there is a folder name server. | - Confirm under the %Install_Home%/jvm/bin folder, if there is a folder name server. | ||
| - Rename the folder name from server to client. | - Rename the folder name from server to client. | ||
| - Start the client application again afterward to confirm if the problem is resolved. | - Start the client application again afterward to confirm if the problem is resolved. | ||
public/faq/cannot_start_cloudbacko_on_windows_10.1569479183.txt.gz · Last modified: 2019/09/26 14:26 by ronnie.chan
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