ISSUE: Cannot open the client user interface with error Invalid byte 1 of 1-byte UTF-8 sequence []

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
=====  ISSUE: Cannot open the client user interface with error Invalid byte 1 of 1-byte UTF-8 sequence   =====

<html>
<!--
 <b>
  Article ID:
 </b>
 xxxx
 <br/>
-->
 <b>
  Reviewed:
 </b>
  2022/12/07
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
  CloudBacko Pro / Lite / Home
 <br/>
 OS: Windows
 </html>


===== Problem Description =====
<html>
When opening the CloudBacko user interface, the following error message is displayed:
 <br/>
 <br/>
 <i>
Invalid byte 1 of 1-byte UTF-8 sequence
 </i>
<br>
<br>
<img style="width:50%; border:thin solid black" src="https://wiki.cloudbacko.com/lib/exe/fetch.php?media=public:faq:8042_1.png"/>
</html>

===== Cause =====
This issue can occurs if the CloudBacko user settings file (e.g. ~\.cbp\config\settings.sys) saved on the client computer is corrupted.


===== Resolution =====
<html>
To resolve the issue, remove, then CloudBacko will recreate the user settings file on the affected client computer.
<br>
<br>
<font color=red>Important</font>: Before proceeding to the next step, ensure that you have the encryption key for all backup sets.  Re-creating the user profile may require you to enter the encryption key for all existing backup sets.
<br>
<br>
<br>
Refer to the following steps to resolve the issue:
<br>
<ol>
<li><font color=black>Stop the CloudBacko services</font></li><br>
<li><font color=black>Locate the <B>.cbp</B> [or .cbl, or .cbh] directory at:
<br>
<br>
C:\Users\%username%\<B>.cbp</B>&nbsp;&nbsp;&nbsp;or
<br>
C:\Users\%username%\<B>.cbl</B>
<br>
</li>
<br>
<li><font color=black>Move the <B>.cbp</B> directory out to another path.</font></li><br>
<li><font color=black>Start the CloudBacko Service , this will recreate the <B>.cbp</B> directory </font></li><br>
<li><font color=black>Go to your Backup destination path > CloudBacko directory > "settings" folder, and download (copy) the latest ".cgz" file to your machine </font></li><br>
<li><font color=black>Login the CloudBacko user interface </font></li><br>
<li><font color=black> Import the downloaded “.cgz” Cloudbacko settings into your installed CloudBacko software through: [Utilites]>[Ex/Import Settings]>[Import Now] </font></li><br>
<br>
<br>
<!-- At this point, the client application will prompt for encryption key of all existing backup sets. You must enter the correct encryption key of each backup set to regain access to them.
-->
<br>
</font></li>
</ol>
</html>


===== Keywords =====
pad, block, corrupted, cannot, can't, login, open, GUI, UI
User Tools

Site Tools

Page Tools
