public:edition:cloudbacko_pro:fail_to_connect_vm_disk_by_vddk_library
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public:edition:cloudbacko_pro:fail_to_connect_vm_disk_by_vddk_library [2020/12/21 14:19] ronnie.chan |
public:edition:cloudbacko_pro:fail_to_connect_vm_disk_by_vddk_library [2021/04/16 17:18] (current) ronnie.chan |
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| - | ====== Fail to connect VM disk by VDDK library. Error=Unknown (VMware VDDK backup) ====== | + | ====== ISSUE: Fail to connect VM disk by VDDK library. Error=Unknown (VMware VDDK backup) ====== |
| Reviewed: 28/08/2020 | Reviewed: 28/08/2020 | ||
| Line 20: | Line 20: | ||
| ===== Cause ===== | ===== Cause ===== | ||
| - | This issue occurs because the VMware VDDK 7 API used in AhsayOBM version 8.3.4.0 or above, are not supported by VMware vCenter / ESXi version 5.0.x, v5.1.x, and v5.5.x for backup in VDDK mode. | + | This issue occurs because the VMware VDDK 7 API used in CloudBacko Pro v4.1 or above, are not supported by VMware vCenter / ESXi version 5.0.x, v5.1.x, and v5.5.x for backup in VDDK mode. |
| ===== Resolution ===== | ===== Resolution ===== | ||
| - | To workaround this issue, replace the current VDDK 7 API with the VDDK 6 API files, Click Here to download the VDDK v6 API files. Refer to the following steps to replace the files: | + | To workaround this issue, replace the current VDDK 7 API with the VDDK 6 API files, [[https://download.ahsay.com/support/vddk6.zip|Click Here]] to download the VDDK v6 API files. Refer to the following steps to replace the files: |
| - | * Stop the AhsayOBM service. | + | * Stop the CloudBacko Pro service. |
| - | * Stop the AhsayOBM NFS service. | + | * Stop the CloudBacko Pro NFS service. |
| - | * In Windows Explorer, make a copy of the current folder %OBM_Install_home%\bin\x64. | + | * In Windows Explorer, make a copy of the current folder %CBP_Install_home%\bin\x64. |
| - | * Open the folder %OBM_Install_home\bin\x64. | + | * Open the folder %CBP_Install_home\bin\x64. |
| * Delete the following .dll files (13 files in total): | * Delete the following .dll files (13 files in total): | ||
| + | <WRAP indent> | ||
| * diskLibPlugin.dll | * diskLibPlugin.dll | ||
| * libexpat.dll | * libexpat.dll | ||
| Line 49: | Line 50: | ||
| * vmomi.dll | * vmomi.dll | ||
| * zlib1.dll | * zlib1.dll | ||
| + | </WRAP> | ||
| - | * Unzip the downloaded vddk.zip file and copy its contents to the %OBM_Install_home%\bin\x64 folder. | + | * Unzip the downloaded vddk.zip file and copy its contents to the %CBP_Install_home%\bin\x64 folder. |
| - | * Restart the AhsayOBM service. | + | * Restart the CloudBacko Pro service. |
| - | * Restart the AhsayOBM NFS service. | + | * Restart the CloudBacko Pro NFS service. |
| <WRAP important> | <WRAP important> | ||
| - | After replacing the VDDK 7 API files with the VDDK 6 API files, AhsayOBM version 8.3.4.0 or above can no longer support backup of VMware vCenter / ESXi v7 backup sets. Please replace the files at your own discretion. | + | After replacing the VDDK 7 API files with the VDDK 6 API files, CloudBacko Pro v4.1 or above can no longer support backup of VMware vCenter / ESXi v7 backup sets. Please replace the files at your own discretion. |
| </WRAP> | </WRAP> | ||
public/edition/cloudbacko_pro/fail_to_connect_vm_disk_by_vddk_library.1608531591.txt.gz · Last modified: 2020/12/21 14:19 by ronnie.chan
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