public:edition:cloudbacko_pro:fail_to_connect_vm_disk_by_vddk_library
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public:edition:cloudbacko_pro:fail_to_connect_vm_disk_by_vddk_library [2020/12/21 14:10] ronnie.chan created |
public:edition:cloudbacko_pro:fail_to_connect_vm_disk_by_vddk_library [2021/04/16 17:18] (current) ronnie.chan |
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| - | ====== Fail to connect VM disk by VDDK library. Error=Unknown (VMware VDDK backup) ====== | + | ====== ISSUE: Fail to connect VM disk by VDDK library. Error=Unknown (VMware VDDK backup) ====== |
| + | |||
| + | Reviewed: 28/08/2020 | ||
| + | |||
| + | Product Version: | ||
| + | |||
| + | CloudBacko Pro : v4.1 or above | ||
| - | Reviewed: 28/08/2020 // | ||
| - | Product Version: // | ||
| - | CloudBacko Pro : v4.1 or above // | ||
| OS: Windows | OS: Windows | ||
| + | |||
| + | ===== Problem Description ===== | ||
| + | |||
| + | When performing a VMware guest VM backup in VDDK mode on VMware vCenter / ESXi version 5.0.x, 5.1.x, or 5.5.x, the following error message is received in the backup report: | ||
| + | |||
| + | ^ No. ^ Type ^ Timestamp ^ Log ^ | ||
| + | | * | info | ...| ... | | ||
| + | | * | erro | YYYY/MM/DD hh:mm:ss | Fail to connect VM disk by VDDK library " error: "VDDK Mode Error Virtual Machine = "VM/Hard disk" Reason = "Fail to connect VM disk by VDDK library". Error=Unknown | | ||
| + | | * | ... | ... | ... | | ||
| + | |||
| + | ===== Cause ===== | ||
| + | |||
| + | This issue occurs because the VMware VDDK 7 API used in CloudBacko Pro v4.1 or above, are not supported by VMware vCenter / ESXi version 5.0.x, v5.1.x, and v5.5.x for backup in VDDK mode. | ||
| + | |||
| + | ===== Resolution ===== | ||
| + | |||
| + | To workaround this issue, replace the current VDDK 7 API with the VDDK 6 API files, [[https://download.ahsay.com/support/vddk6.zip|Click Here]] to download the VDDK v6 API files. Refer to the following steps to replace the files: | ||
| + | |||
| + | * Stop the CloudBacko Pro service. | ||
| + | |||
| + | * Stop the CloudBacko Pro NFS service. | ||
| + | |||
| + | * In Windows Explorer, make a copy of the current folder %CBP_Install_home%\bin\x64. | ||
| + | |||
| + | * Open the folder %CBP_Install_home\bin\x64. | ||
| + | |||
| + | * Delete the following .dll files (13 files in total): | ||
| + | |||
| + | <WRAP indent> | ||
| + | * diskLibPlugin.dll | ||
| + | * libexpat.dll | ||
| + | * lookup-types.dll | ||
| + | * msvcp120.dll | ||
| + | * msvcr120.dll | ||
| + | * pcre.dll | ||
| + | * sqlite3.dll | ||
| + | * ssoclient.dll | ||
| + | * vddkVimAccess.dll | ||
| + | * vim-types.dll | ||
| + | * vmacore.dll | ||
| + | * vmomi.dll | ||
| + | * zlib1.dll | ||
| + | </WRAP> | ||
| + | |||
| + | * Unzip the downloaded vddk.zip file and copy its contents to the %CBP_Install_home%\bin\x64 folder. | ||
| + | |||
| + | * Restart the CloudBacko Pro service. | ||
| + | |||
| + | * Restart the CloudBacko Pro NFS service. | ||
| + | |||
| + | <WRAP important> | ||
| + | After replacing the VDDK 7 API files with the VDDK 6 API files, CloudBacko Pro v4.1 or above can no longer support backup of VMware vCenter / ESXi v7 backup sets. Please replace the files at your own discretion. | ||
| + | </WRAP> | ||
| + | |||
| + | Here is the list of VDDK 6 API files (17 files in total): | ||
| + | |||
| + | * glib-2.0.dll | ||
| + | * gobject-2.0.dll | ||
| + | * gthread-2.0.dll | ||
| + | * gvmomi.dll | ||
| + | * iconv.dll | ||
| + | * intl.dll | ||
| + | * libcurl.dll | ||
| + | * libeay32.dll | ||
| + | * liblber.dll | ||
| + | * libldap.dll | ||
| + | * libldap_r.dll | ||
| + | * libxml2.dll | ||
| + | * ssleay32.dll | ||
| + | * VddkJNI.dll | ||
| + | * vixDiskLib.dll | ||
| + | * vixDiskLibVim.dll | ||
| + | * vixMntapi.dll | ||
| + | |||
| + | |||
public/edition/cloudbacko_pro/fail_to_connect_vm_disk_by_vddk_library.1608531001.txt.gz · Last modified: 2020/12/21 14:10 by ronnie.chan
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