With a paid license, when you encounter troubles, find and zip the following logs, and then submit a support ticket to us for troubleshooting.
The CloudBacko backup and restore log files are kept in the following locations:
Windows XP → C:\Documents and Settings\{username}\.cbl\log
Windows Vista/7/8/8.1/10 → C:\users\{username}\.cbl\log
Mac OS X → /Users/{username}/.cbl/log
For example: Backup log: C:\users\{username}\.cbl\log\%backupset_id%\
Scheduler logs are used for troubleshooting why the automatic or scheduled backups are not running on time or are missed. The log file is called debug.log, it will record the status of all backup sets on the machine. The debug.log is automatically rotated when they reach 256KB
Windows XP → C:\Documents and Settings\{username}\.cbl\Scheduler
Windows Vista/7/8/8.1/10 → C:\users\{username}\.cbl\Scheduler
Mac OS X → /Users/{username}/.cbl/Scheduler