====== Where to find logs for troubleshooting ======
With a paid license, when you encounter troubles, find and zip the following logs, and then submit a support ticket to us for troubleshooting.

===== Backup and Restore Log =====
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The CloudBacko backup and restore log files are kept in the following locations:

**Windows XP/2003** -> C:\Documents and Settings\{username}\.cbp\log

**Windows Vista/7/8/8.1/2008/2008 R2/2012/2016** -> C:\users\{username}\.cbp\log

**Mac OS X** -> /Users/{username}/.cbp/log

**Linux** -> /root/.cbp/log

For example:
Backup log: C:\users\{username}\.cbp\log\%backupset_id%\

\\

===== Scheduler Log =====
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Scheduler logs are used for troubleshooting why the automatic or scheduled backups are not running on time or are missed. The log file is called **debug.log**, it will record the status of all backup sets on the machine. The debug.log is automatically rotated when they reach 256KB

**Windows XP/2003** -> C:\Documents and Settings\{username}\.cbp\Scheduler

**Windows Vista/7/8/8.1/2008/2008 R2/2012/2016** -> C:\users\{username}\.cbp\Scheduler

**Mac OS X** -> /Users/{username}/.cbp/Scheduler

**Linux** -> /root/.cbp/Scheduler