====== Scheduled backup not running! ======
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If your scheduled backup cannot start automatically at scheduled time, try the following.

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===== Option 1: Enter correct Windows User Authentication info =====

1. Open your backup set in CloudBacko Pro > Backup Sets > [Select your backup set] > General

2. Enter correct Domain Name, User Name, and Password under Windows User Authentication. \\ {{public:windows_user_authentication.png}}

3. Click Save to save the settings. Then, see if Scheduled Backup can properly start at the scheduled start time.

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===== Option 2: Run CloudBacko Pro services as Windows Administrator =====
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If the above doesn't work, try the following:

{{public:start-cbk-services-as-win-admin.png}}

If both of the above doesn't work, [[https://www.cloudbacko.com/en/cloudbacko-advanced-cloud-local-server-workstation-amazon-S3-google-backup-software-ticket-sla.jsp|contact our Support Team]].