====== ISSUE: Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" ======
Article ID:
8077
Reviewed:
20/04/2020
Product Version:
CloudBacko Pro / Lite: 8.1.0.0 or above
OS: All platforms
===== Problem Description =====
When creating an Office 365 backup set on CloudBacko Pro / Lite, the following warning message is displayed:
Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403"**
===== Cause =====
This issue can occurs when the IP address of the CloudBacko Pro / Lite client computer where the Office 365 backup set was being created has not been added to the "IP Allowed List" under the "Connection Filter" in the Microsoft Office 365.
===== Resolution =====
To resolve this issue, add the IP address of the CloudBacko Pro / Lite computer (where the backup set was being created) to the "IP Allowed List".