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public:edition:cloudbacko_pro:fail_to_connect_vm_disk_by_vddk_library [2020/12/21 14:14] ronnie.chan |
public:edition:cloudbacko_pro:fail_to_connect_vm_disk_by_vddk_library [2020/12/22 12:26] ronnie.chan |
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| * | erro | YYYY/MM/DD hh:mm:ss | Fail to connect VM disk by VDDK library " error: "VDDK Mode Error Virtual Machine = "VM/Hard disk" Reason = "Fail to connect VM disk by VDDK library". Error=Unknown | | | * | erro | YYYY/MM/DD hh:mm:ss | Fail to connect VM disk by VDDK library " error: "VDDK Mode Error Virtual Machine = "VM/Hard disk" Reason = "Fail to connect VM disk by VDDK library". Error=Unknown | | ||
| * | ... | ... | ... | | | * | ... | ... | ... | | ||
+ | |||
+ | ===== Cause ===== | ||
+ | |||
+ | This issue occurs because the VMware VDDK 7 API used in CloudBacko Pro v4.1 or above, are not supported by VMware vCenter / ESXi version 5.0.x, v5.1.x, and v5.5.x for backup in VDDK mode. | ||
+ | |||
+ | ===== Resolution ===== | ||
+ | |||
+ | To workaround this issue, replace the current VDDK 7 API with the VDDK 6 API files, [[https://download.ahsay.com/support/vddk6.zip|Click Here]] to download the VDDK v6 API files. Refer to the following steps to replace the files: | ||
+ | |||
+ | * Stop the CloudBacko Pro service. | ||
+ | |||
+ | * Stop the CloudBacko Pro NFS service. | ||
+ | |||
+ | * In Windows Explorer, make a copy of the current folder %CBP_Install_home%\bin\x64. | ||
+ | |||
+ | * Open the folder %CBP_Install_home\bin\x64. | ||
+ | |||
+ | * Delete the following .dll files (13 files in total): | ||
+ | |||
+ | <WRAP indent> | ||
+ | * diskLibPlugin.dll | ||
+ | * libexpat.dll | ||
+ | * lookup-types.dll | ||
+ | * msvcp120.dll | ||
+ | * msvcr120.dll | ||
+ | * pcre.dll | ||
+ | * sqlite3.dll | ||
+ | * ssoclient.dll | ||
+ | * vddkVimAccess.dll | ||
+ | * vim-types.dll | ||
+ | * vmacore.dll | ||
+ | * vmomi.dll | ||
+ | * zlib1.dll | ||
+ | </WRAP> | ||
+ | |||
+ | * Unzip the downloaded vddk.zip file and copy its contents to the %CBP_Install_home%\bin\x64 folder. | ||
+ | |||
+ | * Restart the CloudBacko Pro service. | ||
+ | |||
+ | * Restart the CloudBacko Pro NFS service. | ||
+ | |||
+ | <WRAP important> | ||
+ | After replacing the VDDK 7 API files with the VDDK 6 API files, CloudBacko Pro v4.1 or above can no longer support backup of VMware vCenter / ESXi v7 backup sets. Please replace the files at your own discretion. | ||
+ | </WRAP> | ||
+ | |||
+ | Here is the list of VDDK 6 API files (17 files in total): | ||
+ | |||
+ | * glib-2.0.dll | ||
+ | * gobject-2.0.dll | ||
+ | * gthread-2.0.dll | ||
+ | * gvmomi.dll | ||
+ | * iconv.dll | ||
+ | * intl.dll | ||
+ | * libcurl.dll | ||
+ | * libeay32.dll | ||
+ | * liblber.dll | ||
+ | * libldap.dll | ||
+ | * libldap_r.dll | ||
+ | * libxml2.dll | ||
+ | * ssleay32.dll | ||
+ | * VddkJNI.dll | ||
+ | * vixDiskLib.dll | ||
+ | * vixDiskLibVim.dll | ||
+ | * vixMntapi.dll | ||
+ | |||
+ |